Help centre

Question 1

How do I change my account email address?

Accepted Answer

In Settings, edit the address then open the confirmation link sent to the new mailbox. The old address stays the account address until the confirmation happens: a typo can never lock you out.

Question 2

Is my public profile visible to everyone?

Accepted Answer

Only if you turned it on, and it is off by default. Once published it shows your handle, level, badges and certificates — never your email, never your first name, never your exercise answers or conversations. Turning it off takes effect immediately.

Question 3

Can I use my account on several devices?

Accepted Answer

Yes, with no limit. Progress, Vena Token balance and history are held by the server: you find the same state on every signed-in device.

Question 4

What happens if I delete my account?

Accepted Answer

The account is disabled straight away: your public profile and certificate pages become unreachable. Data is then permanently erased after thirty days. The deletion is final from the moment you confirm it and cannot be undone: download your certificates and export your data first.

Question 5

I forgot my password.

Accepted Answer

From the sign-in screen, use “Forgot password”. The emailed link is valid for one hour and can only be used once. If you signed up with Google, use that button instead: no password was ever created on our side.

Question 6

How are Vena Tokens counted?

Accepted Answer

The cost of a message depends on the model class: Eco × 1, Standard × 5, Advanced × 25, Frontier × 80. Length matters too, what you write weighing about a quarter of what the model answers. The estimated cost is shown before sending, and the amount actually charged afterwards.

Question 7

Do unused tokens roll over?

Accepted Answer

The monthly quota of your plan resets at each period and does not roll over, on all three plans. Top-ups bought separately — €9 for 2 million tokens, €39 for 10 million — stay usable for twelve months, and tokens earned by completing courses for ninety days.

Question 8

What is the difference between Starter, Pro and Expert?

Accepted Answer

Starter, at €14.99 a month, gives 2 million tokens and the Eco, Standard and Advanced classes. Pro, at €39.99, raises that to 8 million, unlocks the Frontier class and your personal API key. Expert, at €99, offers 25 million tokens for intensive use.

Question 9

How do I cancel my subscription?

Accepted Answer

In one click from your settings, with no fee and no justification. Your plan stays active — and your tokens usable — until the end of the period already paid for. Nothing renews after that date.

Question 10

Can I change plan mid-month?

Accepted Answer

Yes. An upgrade takes effect immediately, prorated over the remaining days. A downgrade takes effect at the next renewal, without losing the tokens already credited.

Question 11

Where can I see what I actually spent?

Accepted Answer

In “My tokens”: the balance, the split per model class, the expiry date of each pocket and the message-by-message ledger. That ledger is the source of truth for the balance — if it looks wrong, it can be checked line by line, and every claim is investigated from it.

Question 12

How do I earn a certificate?

Accepted Answer

You need to complete every module of a track, passed quizzes included. The certificate is then issued automatically, with a reference number and a public page an employer can open to verify it.

Question 13

What happens if I fail a quiz?

Accepted Answer

Nothing irreversible: attempts are unlimited and the pass mark is shown on the quiz itself. The result screen points to the lessons to review before trying again, and a module's XP is only ever awarded once.

Question 14

What is XP for?

Accepted Answer

It measures your progress and unlocks the levels and badges shown on your public profile. It has no effect on your billing, and cannot be traded for Vena Tokens.

Question 15

Do practical exercises consume tokens?

Accepted Answer

Yes, like the chat: the cost depends on the model class and is shown before sending. In return, each completed module credits 20,000 Vena Tokens and each track 200,000, valid for ninety days — enough to work without a subscription.

Question 16

Can I take the courses in English?

Accepted Answer

The interface exists in French and English, and switching in your settings keeps your progress. Course content is translated track by track: when a translation is not available yet, the French version is shown.

Question 17

How do seats work on a company account?

Accepted Answer

One seat is one team member. You add or release seats as people join and leave, from the company workspace, and a released seat becomes available immediately. Pricing depends on volume and on the chosen track: it is set by quote.

Question 18

Can our training be funded?

Accepted Answer

Not today. The accreditations that would allow funding are not in place yet, and the process under way has no announced completion date. Our training is therefore quoted and invoiced directly. We do provide the certificates and tracking documents to every participant.

Question 19

Who can see team members' progress?

Accepted Answer

Only the managers appointed in the company workspace, and only for their own organisation. They see track progress and certificates earned — never the content of chat conversations, nor detailed exercise answers.

Question 20

Can we export training records?

Accepted Answer

Yes: individual certificates, a progress report as PDF and a CSV export of the tracking data, ready for your HR department, your funding body or a quality audit.

Question 21

Where do we track our project?

Accepted Answer

In your client workspace: dated milestones, progress, downloadable deliverables and open quotes. Access is restricted to the accounts you designated.

A question? The answer is probably here.

Account

How do I change my account email address?

Is my public profile visible to everyone?

Can I use my account on several devices?

What happens if I delete my account?

I forgot my password.